Return & Exchange Policy Overview

At Zeyt's Parfum Bar, we want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before making your order.

Returns​

Due to the nature of perfume products, we only accept returns if the item is damaged, defective, or incorrect upon delivery.

To be eligible for a return:​

The product must be unopened, unused, and in its original packaging.
You must notify us within 3 days of receiving your order.
Proof of purchase (receipt or order number) is required.
If your return is approved, we will process your refund to the original payment method or offer store credit, depending on your preference.

Exchanges

We accept exchanges only if:
The wrong item was sent
The product arrived damaged

To request an exchange:​

Contact us via WhatsApp or email within 3 days of delivery.
Provide photos of the damaged or incorrect product.
The product must be unused and in its original packaging.
Once approved, we’ll ship the replacement item free of charge

 ✔ Non-Returnable Items
✔ Opened or used perfumes
✔ Items purchased during
✔ clearance or promotional sales
✔ Personal preference-related reasons (e.g. scent not as expected)